At Stole and Soul, we strive to ensure that you are delighted with your purchase. If, for any reason, you are not completely satisfied, we offer a straightforward return and exchange policy to make the process easy and convenient.
Return and Exchange Guidelines
1. Eligibility Period
You may return or exchange your garment within 3 days from the date of receipt.
2. Condition of Garments
Items must be returned in their original condition: unwashed, unworn, and with all tags attached. If a returned garment is found to be used or damaged, we will not be able to process a refund or exchange.
3. Return Process
Contact us at ................... or call ............................ within the 3-day window.
Provide your order number and a brief explanation for the return or exchange.
We will provide you with a return authorization and shipping instructions.
4. Refunds
Once we receive and inspect the returned garment, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7–10 business days.
5. Exchanges
If you wish to exchange an item, please specify the desired size or colour in your return request. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
6. Shipping Costs
Customers are responsible for return shipping costs unless it is an exchange due to size, color, or other valid reasons.
Shipping - General Terms
Most products are dispatched the same day, excluding bank holidays. Please allow 3–6 days for delivery within India, depending on your location.
Contact Information
We value your business and aim to provide the best shopping experience. For any questions or support, contact our team at:
Contact Detail
Information
Phone
Business Address
Thank you for shopping with Stole and Soul!